Planning for the London Olympics

Craig Cameron blogs about the invisible technology layers we don’t see behind the Olympic games, how these layers might have been compromised in recent weeks and how better planning when it comes to employees could have worked wonders.

It is not the purpose of this blog to be controversial or highly opinionated but given the London Olympics is starting this week, and it is the biggest single sporting event that any of us are likely to witness in our lifetime, we had to include it somewhere.

If our purpose behind these articles is to be informative then what does a once in a lifetime event like London 2012 have to teach Atlas customers at large?
The company G4S has been in the news a great deal recently but we’re not going to focus on how or why they have allegedly failed to carry out their “believed to be” contractual duties. That is being covered elsewhere and we would have very little to add.

What we do want to highlight are the very real operational difficulties involved in getting 10,000 people from not-employed over to employed, trained, on-site, supervised and ready to go. Not only do we know about that but we are experts.

For example:-

• One of our customers carries out work on power stations, including nuclear ones. They have to recruit as many as 500 highly qualified people, each of whom has very high security clearance. This has to be done in around a two week period. How do they manage this? They use the Atlas HR Hub.

• Every February, and within a three week period, another one of our customers has to recruit nearly 500 seasonal staff, suitably qualified to work with children and vulnerable adults. How do they manage this? They use QlikView Business Discovery.

• One of our customers has 10,000 employees who have to be scheduled into, each week, nearly 900 different locations. It is a legal requirement for them to have minimum numbers of suitably qualified staff at each location before they can legally open the shop. A repeated failure to comply would result in a removal of the very licence our customer needs to operate their business; it can be that serious. How do they manage this? They use the Atlas Employee Roster Software, and frankly they would not have the operation they have without it!

• Another one of our customers who are in the food processing industry have to ensure that no-one (employees and visitors) who has been on a foreign holiday in the last three days enters their factory.

Then of course apart from employing hundreds or thousands of people you have to ensure they actually turned up for work. We have solutions for that also, including options that are activated by phone calls or smart phones messages i.e. no computer necessary.

Sadly none of this Atlas software or technology is in use at London 2012, but even without our super clever stuff, we are still confident the Games will be a success.
We know this will be difficult, but for a moment let us forget the London 2012 Olympics are happening this week.

Please ask yourself this question, how big a difference to the labour management in your organisation would some of this super-clever Atlas staff make?

Armed Forces Day is extra-special for Adam’s son (and new daughter-in-law!)

You may know Adam Wilkinson, TSM engineer at our Leeds office. His son, Thomas, was married on Saturday to Stephanie at a service & reception in Wetherby, north of Leeds.

What made the day extra-special is that Thomas is in the army and a veteran of both Iraq and Afghanistan, and Saturday 30th June 2012 was Armed Forces Day.

Thomas wore his full military dress uniform for the service and displayed his medals proudly. A joyous occasion for all concerned and all of us at Atlas wish Thomas and Stephanie our warmest wishes for the future.

Compilation: Well Wishes for Joe

Sales Manager Joe Jardine collates all of the 'well wishes' he's recently received from colleagues...

As plenty of you will be aware, I recently broke my collar bone. I'm lucky enough to have a bunch of supportive and sympathetic colleagues who have been chauffeuring me around to meetings and making my brews. They've also been finding their own ways to wish me well over the past fortnight...

'Sorry to hear about your injury, but why the chip on your shoulder?'

'Welcome back to work, I hear you had a cracking few days holiday.'

'I heard you broke your arm in 2 places, I would avoid those 2 places in future.'

'A man walked into a bar. He now has a broken collar bone.'

'It couldn't have happened to a nicer chap. You're armless.'

'If you think I’m going to make you a cuppa you can ‘sling’ your hook.'

'You're armless for a change... you're usually legless'

My Learning Experience With The Institute of Directors

Recently Atlas Director Craig Cameron went through the first stage of the Institute of Directors learning and development programme. Just in case you are the only person on the planet he has not told, he got the best possible mark, a Pass with Distinction. Here his report.

As you can imagine the Institute of Directors (IoD) has strong opinions as to what constitutes best practice when it come to running organisations of all shapes and sizes. Much of this is continuing from the recommendations contained in the various “independent reviews” set up by UK regulatory authorities to investigate and report on governance issues: Cadbury; Greenbury; Hampel ; Higgs ; and Smith. When you throw into the mix the well-publicised failing of risk management at RBS and their ilk in the years leading up to 2008 there is a substantial body of evidence to say that how well organisations are run is important and affects a much larger number of people than just those directly involved.

I know there are exceptions but many people become company directors because they excelled in their previous role. The significance of this? It is a totally different type of job.

For one, there are the contradictory forces of balancing short-term and long-term priorities. Second, the magnitude of the decisions are greater both in terms of the money involved and the duration. Third, the style of decision making is different. Hopefully, in a well-run operation all the information needed to make a robust decision is available. You might have to dig around a bit (shameless self-promotion – Atlas can provide you with award winning, market leading Business Intelligence software that will do just that) but my point is the information is available.

If you accept that strategic decisions involve complex judgements as to what the situation will be in 2 years time, then it becomes clear that information might be available but it won’t be what you are used to. Then include topics such as succession planning (only 15% of family businesses survive to third-generation), mergers and acquisitions (over 70% fail to create significant value)...and I could go on from there. As I said earlier, it is a different job.

The IoD is very much into learning and development and keen for their members to participate in their professional learning programme which has three levels of qualification; the Certificate in Company Direction, the Diploma in Company Direction, culminating in the Chartered Director programme. This very week I have completed the Certificate Examination, after taking part in a 6 day intensive “boot-camp” in February.

My thoughts about my recent experiences would be as follows. The 6 day “boot-camp” was tough going, especially by the time you reach the last couple of days. When I say this I don’t think that my brain is defective in anyway, but there was just too much information to absorb in the time available. Each of us left with in excess of 1,000 pages of Course Notes plus the cautionary tale that Exam questions could come from anywhere within that. Having just sat the Exam I can confirm that was good advice.

There are three exams per year, and laden down with over 1,000 pages of essential reading material, I thought that the March Exam would be too soon, so I went for June. To help me there was an excellent e-learning portal on the IoD web-site and I made sure that I found time to fully revise, every weekend, bank holiday and two weeks of holidays to be exact, and I was glad that I did.

The actual format of the Certificate Exam is 48 multiple choice questions in three hours with a pass mark of 50%, which does not sound like a lot, but wait and see the questions!
What is the biggest single thing that I have gained so far? An improved ability to manage complex decisions, largely due to having a better framework. That benefits me not just as a Director of Atlas but it also enables me to deliver greater insights to our customers when in conversation with their senior management teams about their company plans and ambitions.

The IoD is not just about learning and exams. Membership brings many benefits both on a personal and business level. The IoD does make available to its members many excellent resources and I would wholeheartedly recommend membership. There is a minimum criteria in terms of personal experience and size of organisation plus you have to be proposed by an existing IoD member.

If this is something that might suit you then please drop me an email craig.cameron@atlasbiz.com and I will be happy to discuss in more detail.

Craig Cameron, MIoD

Education, Education, Education

Ruth Doe from our Customer Sales & Support department blogs about being a first-time learner of Access Accounts.

 Having recently taken on some responsibility in the accounts department here at Atlas, I was pleasantly surprised to learn that using Access Accounting software was so much easier to use than the accounting solutions I have dealt with in a previous life.

After attending the same training Atlas provide to our customers – delivered by Keltha Borey, one of our trainers and experts in Access and ProspectSoft - all became crystal clear in no time. Keltha has the skill and wit of talking on every level from the very high end accounting functionality to the simple features that make users’ lives easier - and a good job too in my novice case! Keltha managed to take the usual “fear of the unknown” away very quickly and succinctly and at a pace I could cope with.

Training is imperative if you are to get the most out of your software and your investment. As some customers will be aware I have worked in the Customer Services department here at Atlas for sometime and often talk to users with hand-me-down training, rather than those who have been on an official Atlas course. So, if you’re in the same boat as I was, talk to us about having an Atlas trainer come to your offices and show you the quick and easy way to use the software properly!

Functional Features: Accruals and Pre-Payments

Atlas Director, Diane Lonsdale, blogs about finding out just how useful the Access Accruals & Pre-Payments feature is.

Amongst my many external commitments with clients, I have been tasked this year with working out the value of Atlas’ own deferred income for our annual audit. If, like Atlas, you raise invoices for work and services which span several periods then you will be interested to learn that there is new functionality in Dimensions 2.50e to make accruals and pre-payments automatically over a series of dates.

Sales and Purchase Analysis codes can be configured so when used on a detail line in SOP, POP, PL and SL there are additional fields to complete to allow the software to automatically post a nominal journal to reverse out the revenue or costs from the PL and post to an account in the balance sheet. Recurring journals are then automatically created to release the revenue/costs from the balance sheet to the P&L.

This, we have seen in practice, results in more accurate monthly management accounts and less work at the end of the year to work out any deferred income or costs – and less work at the end of the year is a very good thing indeed!

If you would like more information about how to use this functionality then please contact us on 0333 666 3330.

Nantwich Gets its First FTTC Connection

TSM engineer Stuart McKindley blogs about being the first person in Nantwich to get super-fast broadband.

Fiber to the cabinet (FTTC) is the new super fast broadband service sweeping through the UK, transforming the potential speeds of most lines that are enabled for this service. A great deal of work has already taken place in the nationwide FTTC upgrades, however we’re still in the fairly early stages and currently most of the UK is yet to be FTTC enabled.

It’s felt like a long wait for FTTC to become available to my connection at home, Nantwich was certainly not at the top of the list for Openreach, so with great envy I’ve spent the last 12 months or so ordering super fast FTTC connections for other people, while having to make do with standard broadband at home. But finally last week my cabinet was enabled for FTTC and a few milliseconds later i put my regrade order through.

The engineer that arrived to install my new master socket was pleased to tell me that my cabinet was the first to go live in Nantwich, and not only that but i was the first person in Nantwich to get FTTC. It is now all up and running and is noticeably quicker, and my speed test result showed that my line now had a downstream speed of 37Mbps, a lot quicker than the 5Mbps speed the connection ran at previously. If it follows the same trend as the other lines that we’ve upgraded to FTTC, it should also be more stable and less prone to BT related faults.

Unfortunately i expect it won’t be long till i get used to my speedy connection, at which point i will no doubt find myself getting annoyed whenever surfing on the Internet on a connection that isn’t 37Mbps. But hopefully this type of connection will become the norm for everyone soon as Openreach continue their nationwide installation of the service. The benefits to businesses of faster broadband are obvious, especially for those that require a faster upstream speed. If anyone reading this is interested in the new FTTC service, please don’t hesitate to call me for more information.

Stuart can be reached on the normal Atlas number - 0333 666 3330

The Atlas Team - Life With The Edge

Atlas customers may already have had the pleasure of speaking to new team member Mark Edge, who joined the company in the TSM team last month. Here's our introduction to Mark, in his own words.

I've always had an interest in technology since I was young... normally breaking objects and trying to fix them before anyone else noticed!

After various administration jobs, I took a job in IT, repairing faulty PCs and laptops. I started off without knowing what the inside of a PC looked like, but quickly developed the knowledge and skills to repair computers within hours, not the days it can take when dealing with some larger companies.

Taking this thirst for knowledge further, I am currently studying a foundation degree in ICT, to build up experiences of the different sectors of ICT, business concepts, hardware and networking, software development and website design. Some aspects of which will no doubt help in my job role within the Atlas Business TSM department.

The first few weeks have passed quickly and I am starting to get a grasp on all the different systems in use at Atlas, the knowledge building is progressing and this is when the real work begins...

My personal interests include both ends of the motor sport spectrum; from the high tech, glitz and glamour of Formula 1 to the action-packed, almost no-holds barred racing of the British Touring Car Championship. In addition to this I also try and play football and golf a few times a month, when the British weather allows it.

My other major interest is films. I don't know if this is a good or bad thing, but I will pretty much watch most films and normally end up at the cinema most weekends.

Everyone at Atlas welcomes Mark to the team, where we are certain he will be hugely successful.

Atlas Get an 'Icy Reception'

April is always a challenging month for our project consultants and helpdesk engineers as they face an 'avalanche' of queries from customers requiring payroll year end support - unfortunately, the payroll year end comes 'weather' you like it or not. April 2012 is proving no different. Our customer Longcliffe Quarries based in Derbyshire realised they were 'skating on thin ice' and wanted to avoid the common mistakes made on the year end 'slippery slope'. They therefore requested some Atlas professional services assistance. Whilst being 'snowed under' with her workload Diane was willing to go the extra mile to ensure we had a happy customer.

Sorry if you found this blog article 'snow' joke. The pictures will help to explain the puns.

Have an 'ice' day.

Payroll 2012 Upgrade Help

Atlas are aware that, for Payroll customers, this time of year can be taxing (ha ha!), with year ends and upgrades to go through, HMRC submissions and endless forms to produce.


We've always tried to make Payroll year end as easy as possible for everyone involved and this year is no exception - our helpdesk has been as busy as ever and we're sure many of you have already had your questions answered by our experts at the end of the phone.


This year however, we've also got a new tool ready to help customers: our fantastic Payroll training videos!


Each video takes you through, step-by-step, how to complete various elements of your upgrade; from getting to grips with new legislation to performing the upgrade yourself; we've got you covered in our five videos for Payroll Year End 2012.


Click the links below to go to the video most appropriate for you. Or start on the Atlas YouTube page and work your way through from there.

Video 1 - Welcome to Payroll Upgrade 2012

Video 2 - Payroll News Update 2012

Video 3a - Year End Update

Video 3b - Year End Update

Video 4 - Software Install

Video 5 - HMRC Communications