Over the years we've frequently seen customers suffer unnecessary and often lengthy periods of downtime on their broadband service after moving office. This is always due to the customer not advising us of the office move in advance, as they assume that transferring the phone line will automatically take the ADSL service with it.
Unfortunately this is not how it works, and by the time we find out about the office move, the customer has no DSL service and its too late for us to do anything about it. At this stage we can only offer to fast track the new order, at an additional charge of £150 to keep the period of downtime to a minimum. If we are told in advance, then we will always recommend the same process to avoid any loss of service.
First of all you need to ensure that a new phone line is ordered to go live at least a week before the office move is set to take place. Ideally it would be ordered to go live two weeks prior to the move, in case of unexpected delays. Once the phone line goes live we can then order a new DSL service on the new number, you would then effectively have two DSL services running at both the old and new office for a week, so the move could be done at your own convenience during this period.
Our DSL accounts are not locked to individual lines, so you would not need to reconfigure your router/firewall etc, and could simply unplug from one office and plug into the new office. As I'm sure you'll agree, this is a stress free way of moving your broadband to the new office, which is good, as office moves are often stressful enough as it is!
If you currently get your broadband through Atlas/C2 Internet, and have an office move planned for one of your sites, then please give our TSM team a call on 0333 666 3330 for further advice.
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